Smart People build Smart Cities or the other way round

It’s been almost a year since H.H Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai announced the project to transform Dubai into a smart city. This project - which complements the Dubai e-Government initiative announced in 2000- is mainly aimed at facilitating government services in a way to become faster and less time and money consuming. This consequently contributes to establishing Dubai as a leading economic hub and a business environment everyone would wish to live in.

Since then, every governmental or private entity has been working hard to implement new programs and systems that respond to this quantum leap. We can truly see that happening through the various ongoing e-services and applications being promoted across the emirate.

Dubai Smart Government (DSG) department has updated its mPay app which is an effective channel that allows customers to access government services and pay their bills and fines through their smartphones.

On the other hand, among myriad of other e-services, The Public Transport Agency, Roads and Transport Authority (RTA) has recently launched Smart Taxi. This app pinpoints the location of the user trying to locate a taxi. Once the taxi driver confirms the order, the user will be informed about the location of the taxi and the minute it arrives.


Also involved in this transformation, Dubai Electricity and Water Authority (DEWA) is currently providing services and information to its customers online. “DEWA’s customers conducted 3.3mn transactions in 2013 through its website and smart app. This helped eliminate the emission of 11,000 tons of carbon dioxide that could have resulted from customers travelling to and from DEWA offices,” said H.E Saeed Mohammed Al Tayer, MD and CEO, DEWA.


This smart shift reflected on both citizens and tourists is improving life standards and presenting Dubai as one of the best cities in the world. However, this couldn’t be planned and wouldn’t be achieved without the smart leadership and wise vision of leaders in the UAE.


Jenny Kassis


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